Warranty & Guarantee

• What is AKU's Warranty Policy?

  All AKU products sold through this website and authorized AKU footwear retailers are covered by a 2-year warranty against manufacturer defects. The warranty applies to any piece of footwear we make that is still possessed by the original owner. If the issue is determined to be due to the manufac...

• What Do I Need to Submit My Warranty?

  Original purchase receipt or screenshot of the charge from the dealer If you purchased your footwear directly from AKU please provide your order number or original email address. Images of the issue A description of the issue

• How Do I Submit a Warranty Request?

  How Do I Submit a Warranty Request? If you are the original owner of your AKU footwear and believe it meets our warranty request please visit our warranty page.